Yes, you read it right, I got pooped on. Dumped on, I was the recipient of #2. Speaking of #2, I remember an old story that I’d like to share …
Take a Hit
If you read my last blog, you will understand how my lemur, Zaboo is teaching and reminding me of some essential qualities of being a leader. Taking a hit as a leader is no …
Zaboo’s Guide to Great Business
Those of you who follow me on social media are probably being entertained by the newest member of our family, Zaboo. His name is short for Zoboomafoo, which was a …
The Worst Advice I Ever Received and Why I Ignored it!
If you’re like me, you always have people giving you advice. The Bible talks very clearly about getting advice from others who have wisdom. However, sometimes we get advice from people that …
Top Five Rookie Mistakes of Customer Service
After doing this for over 30 years with such an incredible company that focuses on spectacular customer service, I have noticed a few mistakes rookie leaders make in customer service. …
The Secret to Chick-fil-A’s Success Is Hiding in a 55-Gallon Bag of Popcorn
“Arthur, where on earth do you find such great employees for your Chick-fil-A stores?” I hear this a lot, and while I wish they just showed up at our door, …
So, Arthur, What Makes Chick-fil-A Employees So Nice?
Sure, folks want to know what makes that Chick-fil-A sauce so addictively delicious. But what everyone – especially folks who manage a team of employees – really wants to know …
‘Tis the Season: A Giving Guide that Makes a Real Difference
You can help a lot of problems and solve many needs by giving money. So, you might be surprised to hear me say that giving money may be one of …
I am a Horrible Leader!
Every leader at some point in their career has uttered these words. It could be for multiple reasons, but we all have, and if you have not, then eventually you …
Quality, Not Just Quantity
I’ve heard many times people use the quote “Leaders are Readers.” I do agree with that to some extent, but I think it’s more about what we are learning, it …