Chick-fil-A is a fast-food giant taking the United States by storm. It’s no secret that franchises are popping up nationwide, but what makes them unique? The answer lies in their …
The Chick-fil-A Culture and the Eastside Market Team
The culture of Chick-fil-A is one of the most successful in the fast-food industry. It’s a culture built on solid values, team spirit, and a commitment to excellence. And it’s …
Are you cheating enough?
Are you cheating enough? How often are you creating opportunities to extend REMARKable Customer Service! Getting ready to head to Fort Worth to speak on Remarkable Customer Service, should I …
Leadership is not a job description, don’t put it on your resume!
Leadership is not a job description, its an action. Maybe that’s why you haven’t heard from me much in the last few months. I was particularly busy the later part …
Why do Chick-fil-A team members care so much?
I was listening to a trainer from The Disney Institute today and he was speaking of Intentional Architecture around systems and processes. This means we intentionally create a system to assist us …
Sometimes it’s just a fart machine on a bad day!
Ever have a bad day? Ever have something minor set you off because of your mood? Well, let me tell you a story. One time, at my Chick-fil-A restaurant on 71st Street, …
What are our goals for 2019?
For me, goals are the stepping stones to dreams. They go hand in hand. When you set a goal, reach it, set another one, achieve it, set another one, then eventually you …
I got pooped on today!
Yes, you read it right, I got pooped on. Dumped on, I was the recipient of #2. Speaking of #2, I remember an old story that I’d like to share …
Take a Hit
If you read my last blog, you will understand how my lemur, Zaboo is teaching and reminding me of some essential qualities of being a leader. Taking a hit as a leader is no …
Zaboo’s Guide to Great Business
Those of you who follow me on social media are probably being entertained by the newest member of our family, Zaboo. His name is short for Zoboomafoo, which was a …