I grew up in relative poverty, both in terms of money and in mindset. We saw “rich people” as “those people” or people who were “lucky.” It turns out that …
Join a Gang
I am sitting right now at an RTX conference. You don’t know what that is? Well it is kind of like comic con— only for video games. You don’t …
Keith Boyd, Lemonade, and Speaking Dog
“It’s like I’m speaking dog.” ~Keith Boyd Do you ever feel like you are just sitting still? Do you feel like you NEVER get the opportunities you want? Or that …
From Frustrating Experiences to Raving Fans
Sometimes it is easy to get caught up in our own hype and think that we’re doing everything with excellence and that everyone loves what we do. But it is …
Listen, Apologize, Solve and Thank
Great customer service is one of the cornerstones Chick-fil-A is built on. I would love to tell you that we never have any complaints from customers, but that would not …
My Pleasure!
Starting something new is never easy. That’s why we always remember the first time we did it. I remember the first time I rode a bike and I remember when …
Connecting Through Great Service
“There is no greater calling than to serve your fellow man.” Albert Einstein According to Einstein, you have the most important job ever! By now everyone should know the basics. …
We Like Christmas Because of the Drugs
That’s right. The drugs. But maybe not the drugs you’re thinking of… People all over the world LOVE Christmas. It’s their favorite time of the year. Just thinking about it …
Battling the Big Dogs
I hired Josh Juarez when he was a young man. He didn’t work for me long, but he was always a respectful and hard-working member of the team. He had …
Our Reasons and the Truth
We all tend to justify things. Given the opportunity and circumstance, we can and will come up with reasons for just about anything. For example, let’s say you want a …