Chick-fil-A is a fast-food giant taking the United States by storm. It’s no secret that franchises are popping up nationwide, but what makes them unique? The answer lies in their …
5 Ways to Build an Incredible Team Culture
In a world of “do more with less,” creating and maintaining an incredible team culture can be challenging. As the CEO, manager, or leader of your organization, you have the …
Leading Your Team Through Crisis
Leaders are made through trial and fire, success, and failure. Through these successes, failures, tests, and fires, leadership evolves, and it is our obligation as leaders to encourage and share …
The Chick-fil-A Culture and the Eastside Market Team
The culture of Chick-fil-A is one of the most successful in the fast-food industry. It’s a culture built on solid values, team spirit, and a commitment to excellence. And it’s …
Are you cheating enough?
Are you cheating enough? How often are you creating opportunities to extend REMARKable Customer Service! Getting ready to head to Fort Worth to speak on Remarkable Customer Service, should I …
Leadership is not a job description, don’t put it on your resume!
Leadership is not a job description, its an action. Maybe that’s why you haven’t heard from me much in the last few months. I was particularly busy the later part …
Go ahead! Steal my book!
If you haven’t stolen something lately, you’re not doing your job. I like to go to the Tulsa State Fair, people going everywhere, doing so many different things! Plus, all …
Why do Chick-fil-A team members care so much?
I was listening to a trainer from The Disney Institute today and he was speaking of Intentional Architecture around systems and processes. This means we intentionally create a system to assist us …
Sometimes it’s just a fart machine on a bad day!
Ever have a bad day? Ever have something minor set you off because of your mood? Well, let me tell you a story. One time, at my Chick-fil-A restaurant on 71st Street, …
What are our goals for 2019?
For me, goals are the stepping stones to dreams. They go hand in hand. When you set a goal, reach it, set another one, achieve it, set another one, then eventually you …