Are you cheating enough? How often are you creating opportunities to extend REMARKable Customer Service! Getting ready to head to Fort Worth to speak on Remarkable Customer Service, should I …
Why I Fired my Marketing Director for Thinking Small!
Years ago, I hired a Marketing Director that interviewed well, but when it came time to execute, she was boring, and although she was pleasant she was a small thinker, …
“I was killing chickens one day at my Chick-fil-A, minding my own business….”
I love marketing, I am definitely wired for it. I was killing chickens one day at my Chick-fil-A, minding my own business and realized that Chick-fil-A is having a national …
Chick-O-Bank
What it would look like if the crappy bank I went to this morning was actually a Chick-fil-A? This morning I had to get a $50 bill. At The Journey …
Answering The Mysteries of Chick-fil-A!
There is a right way to hire and I truly believe in setting up processes that will work for you and your business. Too often we want the fast food …
Just because you can, does not mean you should!
We live in a fast paced world with an attitude of “Just Do It.” That phrase came from the old Nike ad, and to some degree that is correct. Many of …
Laying the Ground Work of Success
As a mentor of young men and women, overseeing a large organization and assisting others with their personnel, I often see development errors. There are those that feel they deserve the reward, before …
Where is your motivation? Wanted: 1969 Shelby
Statistics show that people who write down their goals have over an 80% higher success rate of achieving them than those that don’t. I have often told people that, regardless …
Risk and Reward
Everyone has heard the phrase “risk and reward,” and most of the time people associate it with money and riches. Please don’t get me wrong, though; it does have its place …
What I learned when I found Myles Munroe’s iPhone
A few years ago, I was on a quest. I was proving a point, I was getting off my ask. It started with a trip I wanted to go …
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