In my 27 years with Chick-fil-A, one of the things that I used to hear the most was, “I tried my best,” followed by the words we dread as leaders, …
Answering The Mysteries of Chick-fil-A!
There is a right way to hire and I truly believe in setting up processes that will work for you and your business. Too often we want the fast food …
Just because you can, does not mean you should!
We live in a fast paced world with an attitude of “Just Do It.” That phrase came from the old Nike ad, and to some degree that is correct. Many of …
Laying the Ground Work of Success
As a mentor of young men and women, overseeing a large organization and assisting others with their personnel, I often see development errors. There are those that feel they deserve the reward, before …
How will you manage your time today?
How will you manage your time today? It’s the end of the week, have you accomplished everything on your list? Do you even have a list? You can manage your …
Implement change and BOIL that frog!
How hard is it for you to make a change? Well, let me tell you a story about just that. In 2001 while attending a Chick-fil-A seminar, I remember …
Leadership Is Not A Job Description, Don’t Put It On Your Resume
I recently hired four new managers. The store is growing and we will be taking on some new ventures so we implemented a much-needed change. People say they like change, …
The Assistant Chronicles
Lessons I Learned from Arthur Greeno: Part I As Arthur says, “Always Learn!” I am privileged to be able to spend one-on-one time with Arthur Greeno and when I do, I …
Where is your motivation? Wanted: 1969 Shelby
Statistics show that people who write down their goals have over an 80% higher success rate of achieving them than those that don’t. I have often told people that, regardless …
Failure Is Always an Option. But So Is Success.
Failure is always an option. When people say that it’s not, what they mean is that they won’t choose failure as an option for themselves. Wait. Did I say, “choose …