Are you cheating enough? How often are you creating opportunities to extend REMARKable Customer Service! Getting ready to head to Fort Worth to speak on Remarkable Customer Service, should I …
Leadership is not a job description, don’t put it on your resume!
Leadership is not a job description, its an action. Maybe that’s why you haven’t heard from me much in the last few months. I was particularly busy the later part …
I am a Horrible Leader!
Every leader at some point in their career has uttered these words. It could be for multiple reasons, but we all have, and if you have not, then eventually you …
I Don’t Have Time to Serve
” I don’t have time to serve!” How many times have you heard others or even yourself utter these words? I don’t have the time, the money or the resources …
Don’t Lead by Example!
In his book, The 21 Irrefutable Laws of Leadership, John Maxwell defines leadership as influence, pure and simple. I don’t disagree with that. Unfortunately, I watch young entrepreneurs on a regular basis …
Why I Fired my Marketing Director for Thinking Small!
Years ago, I hired a Marketing Director that interviewed well, but when it came time to execute, she was boring, and although she was pleasant she was a small thinker, …
“I was killing chickens one day at my Chick-fil-A, minding my own business….”
I love marketing, I am definitely wired for it. I was killing chickens one day at my Chick-fil-A, minding my own business and realized that Chick-fil-A is having a national …
Chick-O-Bank
What it would look like if the crappy bank I went to this morning was actually a Chick-fil-A? This morning I had to get a $50 bill. At The Journey …
Courage is Not the Absence of Fear
[x_pullquote type=”right”]Courage is not the absence of fear; it’s having fear, but pushing through it.[/x_pullquote] I can be extremely self-conscious about my abilities from time to time. I am considered …
Answering The Mysteries of Chick-fil-A!
There is a right way to hire and I truly believe in setting up processes that will work for you and your business. Too often we want the fast food …
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